Privacy Policy - Crisis in Our City
Effective Date: October 30, 2025
Organization: Crisis in Our City (Toronto, Canada)
Contact: crisisinourcity@gmail.com
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1. Introduction
Crisis in Our City (“we”, “our”, “us”) is committed to protecting the privacy of individuals who contact us, request assistance, donate to our organization, or engage with our website.
This Privacy Policy explains how we collect, use, store, and protect personal information.
By using our website, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following personal information when voluntarily provided:

• Full name

• Email address

• Phone number

• Donation details (amount, date, receipt information)

We do not collect this information automatically without user action.
3. How Information Is Collected
Information may be collected when you:

• Submit a contact form

• Request information from us

• Make a donation through our website

We do not intentionally collect information from children under 13.
4. How We Use Personal Information
We use personal information exclusively to:

• Respond to inquiries

• Provide assistance where requested

• Process donations and issue receipts

• Communicate updates related to your interaction with us

We do not sell, rent, or trade personal information.
5. Donations & Payment Processing
Donations made through our website are processed using Wix-integrated secure payment services.
Payment information (such as credit card numbers) is not stored by Crisis in Our City.
Receipts are generated automatically through Wix’s payment system.
6. Data Storage & Security
Personal information is stored securely through Wix’s hosting environment.
Wix complies with industry-standard security practices.
Only authorized members of our organization may access submitted information when needed.
7. Data Retention
We retain personal data only as long as necessary to:

• Respond to inquiries

• Maintain donation records for tax and accounting purposes

Contact form submissions may be retained for up to 3 years, unless deletion is requested earlier.
Donation records may be retained for up to 7 years, as required by Canadian bookkeeping standards.
8. Third-Party Sharing
We do not share personal information with external organizations unless legally required (e.g., fraud prevention).
We do not transfer information internationally on our own initiative; Wix servers may be hosted in other jurisdictions.
9. Cookies & Analytics
Our site may use basic cookies and anonymous browsing analytics through Wix to improve site performance and user experience.
You may disable cookies through your browser.
We do not use cookies to identify individuals.
10. Your Rights
You may request at any time:

• To access the data we hold about you

• To correct inaccurate information

• To delete information you previously submitted

To request this, contact: crisisinourcity@gmail.com
We will respond within 14–30 days.
11. Data Deletion Requests
If you have submitted a form and wish for your information to be removed, email us and we will permanently delete it from our records unless it is tied to financial/donation records required by law.
12. External Links
Our website may contain links to external resources.
We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy occasionally.
Changes will be posted on this page with a revised effective date.
14. Contact Information
For questions or privacy requests, please contact:
crisisinourcity@gmail.com